Shipping, Returns & FAQ
Delivery
Framed canvases are made to order by our print partner. Australian standard delivery is included in the price, and delivery takes about 4 to 11 business days.
Art supplies ship directly from our suppliers. Australian standard shipping is $9.95 per art supplies order, and delivery times vary by supplier. If you need supplies by a particular date, email angela@understandingart.com.au before you order and we'll check the current estimate.
Delivery charges for SEEU™ and Understanding Art™ merchandise are shown at checkout.
Items from different parts of the shop may arrive in separate parcels. These details are for delivery within Australia; for delivery elsewhere, please email before you order.
Christmas orders
For delivery before Christmas, please order by Monday 7 December. Orders placed after that may still arrive in time, but we can't guarantee it.
Returns
Canvases and merchandise are made to order, and art supplies ship directly from our suppliers, so we don't offer refunds or exchanges if you change your mind. Please check the size, frame colour and other options before you order.
If something arrives damaged or faulty, or isn't what you ordered, email angela@understandingart.com.au with your order number and a photo, and we'll arrange a replacement or refund. This doesn't affect your rights under the Australian Consumer Law.
Questions
Is the framed canvas hand-signed?
No. Each canvas includes the artist's signature reproduced within the print. Hand-signed, numbered Collector's Editions on archival paper are coming soon, and you can join the waitlist on each artwork page.
Does the frame colour change the price?
No. Black, brown and white frames are the same price for each size.
Do you offer class packs for schools?
Yes. Selected art supplies are 10% off when you order 25 or more.
Are the lessons really free?
Yes. Each lesson is free to download. Materials are optional and can be ordered separately.
Still have a question? Email angela@understandingart.com.au.